Refund policy

Made-to-order items

Our oversized mattresses and bed frames are made to order for you. They cannot be returned or exchanged once they have shipped. Each product page says so next to the price, before you pay, and we are happy to check your measurements by email before you order.

Cancelling before production

You can cancel an order free of charge, for a full refund, until production of the item has started. Email hello@alaskan-king-bed.com with your order number as soon as possible and we will confirm whether production has started. Once it has, we will tell you what is still possible.

Damaged or defective on arrival

If an item arrives damaged or defective, write to us no later than 48 hours after delivery, with your order number and pictures of the boxes and the damage, and keep the packaging. We arrange a repair or a replacement at no cost to you. If neither is possible, we refund you in full.

Warranty

Each product page states the warranty that applies to it. Our platform bed frames carry their maker's 2-year warranty against defects in materials and workmanship, and we handle the claim for you. For our mattresses, no manufacturer's warranty is confirmed for orders placed through us: our cover for damage and defects reported within 48 hours of delivery applies, as described above.

Wrong item

If we sent the wrong item or the wrong size, we replace it at our cost, including shipping both ways.

Refunds

Once we approve a refund, the money goes back to the card or account you paid with in no more than 10 business days. Your bank may take a few more days to show it.

Questions

Email hello@alaskan-king-bed.com or use our contact page.