Shipping policy

Where we ship

We ship to the contiguous United States: the 48 mainland states and Washington, DC. We do not ship to Alaska, Hawaii, US territories, APO/FPO addresses or outside the United States.

Where orders ship from

Every item ships from within the United States, directly from the US maker or wholesaler that makes or stocks it. Nothing ships from outside the US. Our company details are on our contact information page.

What shipping costs

Standard shipping is free on every order.

Made-to-order items and delivery times

Our oversized mattresses and bed frames are made to order. The production time of each item is shown on its product page under "Made to order". Carrier transit time comes on top of it. We email you a tracking number as soon as your order ships. If an item in your order will take longer than the time shown on its page, we tell you by email before it is late, not after.

In-stock items and delivery times

Items that ship from stock say "In stock" on their product page, with their shipping time; carrier transit time comes on top of it.

Delivery

Delivery is to your door or curbside, depending on the carrier. Large items can arrive in several boxes on different days. Please check each box when it arrives and write any visible damage on the carrier's delivery receipt.

Damaged or missing items

Email us at hello@alaskan-king-bed.com within 48 hours of delivery, with your order number and photos of the boxes and of the damage. We arrange a repair or a replacement at no cost to you, or refund you in full if neither is possible, as set out in our refund policy.

Changing or cancelling an order

Contact us as soon as possible. Until production of a made-to-order item has started, you can change or cancel it free of charge. Once production has started, we will tell you what is still possible. An item that ships from stock can be cancelled free of charge until it has shipped.

Questions

Email hello@alaskan-king-bed.com or use our contact page.